AI-Powered System: InTouchNow.ai
Artificial intelligence is transforming the way doctors’ surgeries operate in the UK, making patient care more efficient and accessible. A new AI‑powered system, InTouchNow.ai, is being introduced to handle phone calls, schedule appointments, and assess patient needs, significantly reducing wait times and improving the overall experience for both patients and staff.
The system uses voice‑based AI to manage multiple calls simultaneously, directing patients to the appropriate services such as appointment scheduling, general advice, prescription requests, or test results. Founded by Daniel Park, who has over 30 years of experience in medical call centers, InTouchNow.ai integrates seamlessly with common GP software like Surgery Connect, AWS, and Anima. It also supports over 200 languages, catering to diverse populations in multilingual areas.
Benefits and Results
Practices using InTouchNow.ai have reported positive results, including fewer missed calls, reduced workload for reception staff, and improved access to medical services. The system operates outside regular hours, reducing the need for staff overtime during peak times.
Other AI Tools: Smart Triage and iatroX
In addition to InTouchNow.ai, other AI tools like Smart Triage are being used to triage patients and direct them to the appropriate care pathways. An evaluation at a Surrey GP practice found that Smart Triage reduced average patient waiting times by 73%.
Another AI platform, iatroX, assists doctors by providing evidence‑based clinical guidance and summarizing relevant literature. A 2025 evaluation showed that a majority of users found iatroX useful and reliable.
NHS Adoption and Privacy Considerations
The United Kingdom’s National Health Service (NHS) has been quick to adopt AI‑powered software to reduce operating costs and improve patient care. However, the deployment of AI in healthcare must balance operational effectiveness with the preservation of patient privacy.
Future Outlook
As AI continues to evolve, its role in healthcare is expected to grow, offering new ways to enhance patient care and streamline administrative tasks.
