Meta Introduces a Unified Support Hub
Meta is rolling out a new tool to make recovering hacked Instagram accounts easier. The company has launched a unified support hub on its Android and iOS apps, allowing users to report issues, recover accounts, and manage security settings all in one place.
AI‑Powered Assistant Guides Users
The hub features an AI‑powered assistant to guide users through the recovery process. Meta says this is part of a broader effort to improve account support and security. Thanks to AI and behavior‑based security tools, the company reports a 30% reduction in new account hacks.
Why This Matters
For years, users have struggled with Meta’s customer support, especially when dealing with hacked or locked accounts. The new hub aims to centralize support functions, making account recovery faster and less confusing.
Testing and Rollout
Initially, the new security hub is being tested on Facebook. Meta plans to roll it out to Instagram and possibly WhatsApp in the future. As more users adopt the hub, Meta will gather feedback to refine it, potentially pressuring other social media platforms to improve their support systems.
Benefits for Users and Creators
If you’ve ever lost access to your Instagram or Facebook account or worried about getting hacked, the new support hub could help you regain access faster. For creators and businesses, improved security means less downtime and a smoother experience for their audience.
